Terms and Conditions
Scope: These terms govern use of our website and online enquiry services. They do not replace separate terms provided for memberships, classes, events, bookings, products or payments.
1. About us
Your booking is supplied by:
Krav Maga Elite Ltd
Company number: 16595816
Registered office: Saxon House, 27 Duke Street, Chelmsford, England, CM1 1HT
Email: info@kravmagaelite.co.uk
Website: kravmagaelite.co.uk
References to “Krav Maga Elite”, “we”, “us” or “our” mean Krav Maga Elite Ltd. References to “you” mean the person making the booking and, where relevant, the participant.
2. Scope of these terms
These terms apply to one-off bookings made through our website, booking system, payment link or another online journey that refers to them. They should be read with the service description and price shown before payment, our Website Terms and Conditions, Privacy Policy and Cookie Policy.
A specific booking page may contain additional details about the service, participant eligibility, timing, location, included materials, cancellation or a promotional guarantee. Those details form part of the contract. A clearly stated term that is specific to your booking takes priority over a general term on this page, but it will not remove a statutory right.
These terms do not govern an ongoing membership, recurring subscription or instalment plan unless the relevant checkout expressly says that they do. Those arrangements must be covered by separate membership or subscription terms shown before you commit.
3. Who may make a booking
You must be at least 18 years old and legally able to enter into a contract to make a paid booking. If the participant is under 18, the booking must be made or authorised by their parent or legal guardian.
You must check that the selected programme is appropriate for the participant’s age. Some programmes may have additional eligibility requirements shown on the booking page. We may request reasonable evidence of age or parental responsibility where necessary for safety or safeguarding.
4. How a booking is made
- You select the service, participant, date or other options and review the information presented before checkout.
- You submit the booking and authorise payment. This is an offer to purchase the selected service.
- Your booking is normally accepted when payment succeeds and we send a booking confirmation. The confirmation forms the contract between you and Krav Maga Elite Ltd.
An acknowledgement that payment is being processed is not necessarily a booking confirmation. If payment appears to have succeeded but you do not receive confirmation, please contact us before attending or making other arrangements.
We may decline or cancel a booking before confirmation if the service is unavailable, the price or description contained an obvious error, eligibility requirements are not met, or we reasonably suspect fraud or misuse. If we have taken payment, we will refund it.
5. Prices and Stripe payments
The total price and any mandatory charges will be shown before you place the order. Prices include VAT where VAT is applicable. Optional extras must be actively selected and will not be added by default.
We use Stripe to process some booking payments. Stripe handles the payment method and may carry out authentication, security and fraud checks. We do not receive or store the complete card number or card security code. Stripe’s own terms and privacy information apply to its payment service, but Stripe is not normally the supplier of the Krav Maga booking.
If a payment is declined or reversed, the booking will not be confirmed or may be cancelled unless another payment arrangement is agreed. Please do not send card details by email, an ordinary website form or message.
6. What is included
The booking confirmation and service description will identify what is included, such as a class, course, training videos, equipment for use during the session or other stated materials. Travel, accommodation, personal equipment and ongoing membership are not included unless expressly stated.
Images and videos are illustrative. We may make reasonable changes to instructors, exercises, the running order or equivalent content where this does not materially reduce the service purchased.
7. Customer cancellations and transfers
You may ask to cancel or transfer a booking by emailing info@kravmagaelite.co.uk. Include the booking name, participant, service and date. The time we receive the request determines which period applies.
Unless the booking page gives you a more favourable cancellation or money-back guarantee, the following standard policy applies:
A transfer is subject to availability and is normally permitted once. A transferred place remains subject to these terms. Promotional, discounted or complimentary places may be transferred only where the specific offer permits it.
Nothing in this section prevents us from offering a more favourable remedy or considering serious illness, bereavement or another exceptional circumstance fairly. We may ask for reasonable supporting information, but you should not send unnecessary medical details.
8. Cooling-off rights
Consumer contracts made online often carry a 14-day cancellation right. However, UK law provides an exception for services related to leisure activities where the contract is for a specific date or period. A booking for a particular class, course, workshop or event will therefore not normally have an automatic 14-day cooling-off period merely because it was purchased online.
If the legal exception does not apply to the service you purchased, any statutory cancellation right remains available. Where a package includes digital content supplied immediately, we will only rely on any loss of a statutory cancellation right for that digital content where the required express consent and acknowledgement were obtained before supply began.
This section does not affect rights arising where a service is misdescribed, not supplied with reasonable care and skill, cancelled by us or otherwise fails to meet applicable consumer law.
9. Changes requested by you
If you ask to change the participant, date or service, we will tell you whether the change is possible and whether it affects the price. We may refuse a substitution where age, eligibility, safety, safeguarding, capacity or another reasonable operational requirement prevents it.
10. Changes or cancellation by us
We may need to change an instructor, reasonable elements of the content, the timetable within the stated session, or an equivalent part of the service. We will take reasonable steps to tell you about a material change.
If we cancel the booking, move it to a materially different date or location, or make another material change that you do not accept, you may choose:
- an available replacement of equivalent value;
- a credit for the amount paid; or
- a refund of the affected booking.
We are not responsible for independent travel, accommodation, childcare or other arrangements unless the loss was reasonably foreseeable when the contract was made and the law makes us responsible. You should avoid non-refundable arrangements where a service could reasonably be changed or cancelled.
11. Events outside our reasonable control
We are not responsible for delay or failure caused by an event outside our reasonable control, such as severe weather, a venue closure, transport disruption, utility or technology failure, official restrictions, emergency or instructor illness where a suitable replacement cannot reasonably be found.
We will take reasonable steps to minimise the effect, communicate with affected customers and rearrange or refund an affected service where appropriate. This section does not remove rights that cannot lawfully be excluded.
12. Attendance, lateness and non-attendance
Please arrive at the time and place stated in the confirmation, allowing enough time for registration and safety information. Late arrival may mean that participation is unsafe or disruptive. We may refuse entry to a person who misses essential safety instruction, but we will consider a reasonable alternative where practical.
Failure to attend without telling us is treated as a customer cancellation after the service has started. The standard outcome in section 7 will apply.
13. Health, safety and participation
Krav Maga and related training involve physical activity, contact and inherent risk. Participants must follow reasonable safety instructions, use equipment as directed and tell the instructor before taking part about an injury, medical condition, pregnancy-related concern, disability or other matter that may require an adjustment or affect safe participation.
This information is used to consider safety and reasonable adjustments and is not a substitute for medical advice. If you are unsure whether the activity is suitable, seek advice from an appropriately qualified healthcare professional before attending.
We may adapt an exercise or ask a participant not to attempt a particular activity where reasonably necessary for safety. We will consider reasonable adjustments and alternatives where practicable and required by law.
14. Conduct and safeguarding
Participants and accompanying adults must behave respectfully, follow reasonable instructions and avoid conduct that threatens safety, disrupts training, damages property, harasses others or breaches safeguarding requirements.
We may remove or refuse participation where this is reasonably necessary to protect participants, staff or property. Any refund will be considered fairly in light of the circumstances, the service already provided, our reasonable losses and the customer’s statutory rights. We will not exclude liability or retain payment in circumstances where doing so would be unlawful or unfair.
15. Personal belongings and property
You are responsible for personal belongings brought to a venue. We are not responsible for loss or damage unless it results from our failure to use reasonable care or another responsibility that cannot lawfully be excluded.
You may be asked to pay the reasonable cost of repairing deliberate or negligent damage caused by you or a participant for whom you are responsible, subject to applicable law.
16. Our responsibility to you
We will provide the booked service with reasonable care and skill. Nothing in these terms excludes or limits responsibility where doing so would be unlawful, including responsibility for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights.
If we fail to comply with the contract, we are responsible for loss or damage that is a foreseeable result of that failure or our failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, was not caused by our breach, or results from inaccurate or incomplete information supplied by you.
The services covered by these terms are intended for personal use. We are not responsible for business losses such as loss of profit, revenue, opportunity or anticipated savings.
17. Refunds, disputes and chargebacks
Approved refunds will normally be sent to the original payment method through Stripe or the provider used for the transaction. We will initiate the refund promptly, but your bank or payment provider controls how long it takes to appear.
Please contact us first if you believe a payment is wrong or a refund is due. This gives us an opportunity to investigate and resolve the issue. Nothing in these terms removes a lawful right to contact your card issuer or payment provider.
18. Personal information
Our Privacy Policy explains how we use booking, participant and payment information and how Stripe processes information connected with payments. Please do not put complete card details or unnecessary medical information into an ordinary website form, email or message.
19. Complaints
If you are dissatisfied with a booking or service, contact info@kravmagaelite.co.uk and provide the booking details and a clear description of the issue. We will acknowledge the complaint and aim to investigate and respond within a reasonable time.
If your concern is specifically about personal information, use the data-protection complaints process in our Privacy Policy.
20. Changes to these terms
We may update these terms for future bookings. The terms and service information accepted when your booking was confirmed will continue to govern that booking unless a change is required by law or you agree otherwise. We recommend keeping your confirmation email and any terms included with it.
21. General legal terms
If a court or competent authority finds part of these terms unlawful or unenforceable, the remaining parts will continue to apply. A delay in enforcing a right does not waive that right.
The contract is between you and Krav Maga Elite Ltd. No other person has a right to enforce it, except where applicable law provides otherwise.
22. Governing law and courts
These terms are governed by the law of England and Wales. The courts of England and Wales will generally have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, any mandatory rights you have to bring proceedings in your local courts are not affected.
23. Contact us
For booking questions, cancellations or complaints, contact:
Krav Maga Elite Ltd
Email: info@kravmagaelite.co.uk
Registered office: Saxon House, 27 Duke Street, Chelmsford, England, CM1 1HT